How can I place an order on Zapato?
Simply browse our collection, select your preferred shoes, choose the size, and click “Add to Cart.” Proceed to checkout and complete your payment securely.
Do you offer free shipping?
Yes! We offer free shipping on all orders above $50. Standard shipping charges apply to smaller orders.
How long does delivery take?
Our standard delivery time is 3-7 business days, depending on your location. Express delivery options are available at checkout.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via email. You can also track your order in the My Orders section of your account.
What is your return policy?
We offer a hassle-free 7-day return policy. If you’re not satisfied with your purchase, you can return it in its original condition for a refund or exchange.
How do I request a return or exchange?
Go to My Orders, select the item you want to return, and follow the return process. Our team will guide you through the next steps.
Do I have to pay for return shipping?
If you receive a defective or wrong product, return shipping is free. For size exchanges or change-of-mind returns, standard return shipping fees apply.
Are the shoes true to size?
Most of our shoes fit true to size, but we recommend checking the size guide and reading customer reviews for better insights.
Do you offer wide-fit shoes?
Yes, we have a range of wide-fit and comfort-fit shoes available. Use the “Wide Fit” filter on our website to explore options.
How can I contact Zapato customer support?
You can reach us via email (support@zapato.com) or call us at +91 9207224780 from Monday to Friday, 9 AM – 6 PM (IST).
Do you have a physical store?
Currently, Zapato operates exclusively online to provide the best selection and prices.